State Farm® Insurance Agent Kris Dornbush
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jamie Williams
April 14, 2025
5
out of
5
rating by Jamie Williams
"The girls in the office are amazing friendly and very helpful. Been with State Farm for over 27 years. The customer service they provide is outstanding. Glad to have them whenever I have a question or need help."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Paula Robertson
March 6, 2025
5
out of
5
rating by Paula Robertson
"Love the friendly customer service that I receive from Heather Curfman! She is always there to help anytime either on the phone or in the office!! Thanks for all you do Heather!!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our team, especially with Heather Curfman. It's great to know you found our services helpful and that we could assist you. Your recommendation means a lot to us! If you have any questions or need further assistance, feel free to reach out. – Kris"
Julio Francisco Abad
March 3, 2025
5
out of
5
rating by Julio Francisco Abad
"Heather Curfman is been always a excelent person to me, she is the best !!! Thanks gor your help all the time."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our team, especially with Heather Curfman. It's great to know you found our services helpful and that we could assist you. Your recommendation means a lot to us! If you have any questions or need further assistance, feel free to reach out. – Kris"
Mercedes Jackson
March 3, 2025
5
out of
5
rating by Mercedes Jackson
"Extremely helpful, fabulous customer service! Heather Curfman rocked it, thank you so much! 😁"
Shay Juffer
January 30, 2025
5
out of
5
rating by Shay Juffer
"Loved the service I'm really happy on everything Thank you.
Heather for all your hard work and walking me through everything.and helping me"
We responded:
"We appreciate the five-star rating, Shay! Our team is happy to receive your positive feedback! Please let us know if you need anything or have any questions. -Kris"
Erica Weisenburger
January 29, 2025
5
out of
5
rating by Erica Weisenburger
"We always love walking in and seeing Heathers smiling face!!! She’s always there to help no matter what!!!"
We responded:
"We love to hear this Erica, thank you for the review! It sounds like Heather did a great job! - Kris Dornbush State Farm"
Kelly F
January 22, 2025
5
out of
5
rating by Kelly F
"Heather C is so helpful and great every time I need anything! Always so wonderful to work with!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our team, especially with Heather Curfman. It's great to know you found our services helpful and that we could assist you. Your recommendation means a lot to us! If you have any questions or need further assistance, feel free to reach out. – Kris"
Gary Salyers
November 18, 2024
5
out of
5
rating by Gary Salyers
"Kris is a wonderfull insurance agent!! Her staff is amazing. Couldn't be happier!!"
We responded:
"Thank you so much, Gary! Your kind words mean so much to me! My team and I are thrilled to receive your positive feedback, and we're grateful for the opportunity to assist you. Thank you for choosing us for your insurance needs! -Kris
"
Kim
November 10, 2024
5
out of
5
rating by Kim
"Absolutely happy with this. The agent was so nice and helpful. I am now paying half of what my old company was charging me."
We responded:
"I'm so glad to hear that, Kim! We appreciate your review, and we thank you for choosing us! We're here to help if you need anything. -Kris
"
Laura Russell
November 5, 2024
1
out of
5
rating by Laura Russell
"I have been happy with state farm for over twenty years. This year however I found a mistake they had made for over 2 yrs where they added my husband onto policy twice, one time with correct bday and one that was 30 yrs younger. The extra cost a month was 67.44. After a 2 hr meeting with Kris D and several phone calls we received a total refund of myself 20$ and my husband 11$. We are actively looking elsewhere. It is a shame to have to go elsewhere and not be able to stay local but I feel the several calls and long meeting were completely useless. Poor rating for them. I will say the support staff at this office have been great, they get 4 stars. The agent and company as a whole get 1 star."
We responded:
"Hi, Laura. First and foremost, I want to sincerely apologize for the frustration you’ve experienced with our office. After being a loyal customer for over 20 years, it’s understandable that you would expect better attention to detail and customer service, especially when it comes to something as important as your insurance coverage. I’m truly sorry and can see why you would feel upset by the way this situation was handled. I appreciate you acknowledging the efforts of our support staff—they do strive to provide the most efficient service possible—but I completely understand your disappointment with the overall experience. I understand your decision to search elsewhere after our meeting, but you are welcome to reach out to me directly if there is anything else you'd like to discuss. Thank you for your patience, and again, I’m sorry for the inconvenience this has caused. -Kris"
Terry Rowlan
November 4, 2024
5
out of
5
rating by Terry Rowlan
"The insurance professionals at Kris Dornbush Insurance in Carthage Illinois, are very courteous and helpful. They have always treated me with respect and shown nothing but kindness. I appreciate you ladies!!"
We responded:
"Thank you Terry for the kind words. We appreciate you very much. We are glad we have been able to help you! - Kris "
karen pilkington
October 25, 2024
5
out of
5
rating by karen pilkington
"Compared rates 3 years ago with our old carrier of 36 years....Kris presented much lower rates WITH MORE COVERAGE. Great friendly office staff that keeps on top of things. Thanks Kris for taking care of us!! Recommend highly!!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Melissa Tate
September 26, 2024
5
out of
5
rating by Melissa Tate
"Wonderful, prompt customer service with wonderful staff! 10/10 recommend."
We responded:
"Thank you so much for your rating Melissa! "
Mary Campbell
September 9, 2024
5
out of
5
rating by Mary Campbell
"Customer service is AWESOME!!! Thank you Heather, Kris and Ashley!!!"
We responded:
"Thank you so much for your wonderful feedback, Mary! We’re thrilled to hear you had such a positive experience with our team. We are here to make sure you get the most efficient service possible. If you need anything else, just let us know! -Kris
"
Jesse Ferguson
September 6, 2024
5
out of
5
rating by Jesse Ferguson
"I highly recommend this business.
Their customer service is second to none."
We responded:
"Thank you for your recommendation, Jesse! I'm so glad you’ve had such a positive experience with our customer service! We truly appreciate your support and are here to assist you anytime. -Kris
"
Tonya Thurman
September 5, 2024
5
out of
5
rating by Tonya Thurman
"Heather was great to work with, answering all of my questions and providing me with several quote options. Made the process of transitioning over easy and quite affordable."
We responded:
"Thank you, Tonya! We're so glad to hear that Heather made your transition smooth and provided helpful options. We're thrilled you found the process easy and affordable. If you ever have more questions or need further assistance, we're here for you!
"
Ron Stormer
July 31, 2024
5
out of
5
rating by Ron Stormer
"Hannah is always cheerful and helpful. She knows her subject."
We responded:
"We appreciate your feedback, Ron! I'm glad to hear about your positive experience with Hannah! We're very fortunate to have her on our team. If you need anything else, you know where to find us! -Kris
"
Kimberly Fellows
June 20, 2024
5
out of
5
rating by Kimberly Fellows
"Heather was most helpful changing our car policies over and saved alot on our policy!"
We responded:
"Thank you Kimberly! I'm glad you had a good experience with Heather. We always try our best to help you save! "
Roy Winchell
February 15, 2024
5
out of
5
rating by Roy Winchell
"Kris and others provided the service and advice I needed for coverage on my car.
Thank you
Roy"
We responded:
"Thank you Roy! We are so glad we were able to assist you in finding the right insurance coverage. "
Cassidy Coppage
April 7, 2023
5
out of
5
rating by Cassidy Coppage
"Great office, and wonderful people. Always very helpful!"
We responded:
"Thank you Cassidy! We strive to be as helpful as possible while taking care of your insurance needs!"
Drake Fosdyck
March 1, 2023
5
out of
5
rating by Drake Fosdyck
"Very helpful and defbest priced!"
We responded:
"Thank you Drake! We have great discounts to give you the best price possible! - Kris Dornbush State Farm"
Megan Massey
February 13, 2023
5
out of
5
rating by Megan Massey
"Kris Dornbush's office has always taken good care of us. We have been clients of theirs since we were teenagers. Making adjustments to our coverage or getting pricing on potential changes is easy. When we've needed to file a claim, they make it basically effortless. I love their personal touches, too--birthday cards in the mail and sending us newspaper clippings when someone from our household is in the paper."
We responded:
"Thank you Megan! We appreciate your kind words. We are always glad to help you with your auto and fire needs! "
Jennifer Morningstar
January 24, 2023
5
out of
5
rating by Jennifer Morningstar
"I very quickly got excellent service and my car insurance cut in more then half as well as a discount because of auto and rental insurance. All my questions were answered promptly and I was more then impressed with the office"
We responded:
"Thank you Jennifer! We strive to be quick and proficient while still providing the best service for your insurance needs!"
Michelle Havener
January 3, 2023
5
out of
5
rating by Michelle Havener
"Kris is an asset to her community. Her knowledge and professionalism, and her wonderful team, make her office top notch."
We responded:
"Thank you Michelle! We love our community and are grateful for the opportunity to be here and help! - Kris Dornbush State Farm"
Laura Hawes
December 31, 2022
5
out of
5
rating by Laura Hawes
"Friendly people!! Great service!"