State Farm® Insurance Agent Kris Dornbush
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Riki Lynn Wrieden
April 14, 2025
5
out of
5
rating by Riki Lynn Wrieden
"Heather is the best! Always helpful and nice!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Jamie Williams
April 14, 2025
5
out of
5
rating by Jamie Williams
"The girls in the office are amazing friendly and very helpful. Been with State Farm for over 27 years. The customer service they provide is outstanding. Glad to have them whenever I have a question or need help."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
William Lynch
March 31, 2025
5
out of
5
rating by William Lynch
"Hannah takes care of all our insurance needs, she finds the best prices for us without underinsuring us. 10/10!"
Pam Strong
March 7, 2025
5
out of
5
rating by Pam Strong
"We had an accident on icy roads that totaled our vehicle three weeks ago. Our agent, Kris Dornbush, and her staff have been wonderful guiding us through this. We have even received our check for the vehicle already. This is why we have been customers with State Farm for over 50 years. 😊"
We responded:
"Thank you so much Pam. We are so happy everything was worked out quickly for you, with storms like these you don't want to wait around! - Kris Dornbush State Farm "
Paula Robertson
March 6, 2025
5
out of
5
rating by Paula Robertson
"Love the friendly customer service that I receive from Heather Curfman! She is always there to help anytime either on the phone or in the office!! Thanks for all you do Heather!!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our team, especially with Heather Curfman. It's great to know you found our services helpful and that we could assist you. Your recommendation means a lot to us! If you have any questions or need further assistance, feel free to reach out. – Kris"
Julio Francisco Abad
March 3, 2025
5
out of
5
rating by Julio Francisco Abad
"Heather Curfman is been always a excelent person to me, she is the best !!! Thanks gor your help all the time."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our team, especially with Heather Curfman. It's great to know you found our services helpful and that we could assist you. Your recommendation means a lot to us! If you have any questions or need further assistance, feel free to reach out. – Kris"
Mercedes Jackson
March 3, 2025
5
out of
5
rating by Mercedes Jackson
"Extremely helpful, fabulous customer service! Heather Curfman rocked it, thank you so much! 😁"
lynn hopkins
February 21, 2025
5
out of
5
rating by lynn hopkins
"Heather Curfman was very helpful answering questions I had and getting me quotes. Friendly and informative. Highly recommend."
We responded:
"We love to hear this Lynn, thank you for the review! It sounds like Heather did a great job! - Kris Dornbush State Farm"
Shay Juffer
January 30, 2025
5
out of
5
rating by Shay Juffer
"Loved the service I'm really happy on everything Thank you. Heather for all your hard work and walking me through everything.and helping me"
We responded:
"We appreciate the five-star rating, Shay! Our team is happy to receive your positive feedback! Please let us know if you need anything or have any questions. -Kris"
Erica Weisenburger
January 29, 2025
5
out of
5
rating by Erica Weisenburger
"We always love walking in and seeing Heathers smiling face!!! She’s always there to help no matter what!!!"
We responded:
"We love to hear this Erica, thank you for the review! It sounds like Heather did a great job! - Kris Dornbush State Farm"
Kelly F
January 22, 2025
5
out of
5
rating by Kelly F
"Heather C is so helpful and great every time I need anything! Always so wonderful to work with!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our team, especially with Heather Curfman. It's great to know you found our services helpful and that we could assist you. Your recommendation means a lot to us! If you have any questions or need further assistance, feel free to reach out. – Kris"
Gary Salyers
November 18, 2024
5
out of
5
rating by Gary Salyers
"Kris is a wonderfull insurance agent!! Her staff is amazing. Couldn't be happier!!"
We responded:
"Thank you so much, Gary! Your kind words mean so much to me! My team and I are thrilled to receive your positive feedback, and we're grateful for the opportunity to assist you. Thank you for choosing us for your insurance needs! -Kris "
Kim
November 10, 2024
5
out of
5
rating by Kim
"Absolutely happy with this. The agent was so nice and helpful. I am now paying half of what my old company was charging me."
We responded:
"I'm so glad to hear that, Kim! We appreciate your review, and we thank you for choosing us! We're here to help if you need anything. -Kris "
cristian idrovo
November 6, 2024
5
out of
5
rating by cristian idrovo
"Las personas de esta agencia son muy amables y están dispuestas ayudar con cualquier duda que tengan, muy buena experiencia y servicio con ellos."
We responded:
"¡Gracias Cristian! ¡Apreciamos tu agradable reseña! ¡Ha sido un placer ayudarle y apreciamos su apoyo! -Kris "
Laura Russell
November 5, 2024
1
out of
5
rating by Laura Russell
"I have been happy with state farm for over twenty years. This year however I found a mistake they had made for over 2 yrs where they added my husband onto policy twice, one time with correct bday and one that was 30 yrs younger. The extra cost a month was 67.44. After a 2 hr meeting with Kris D and several phone calls we received a total refund of myself 20$ and my husband 11$. We are actively looking elsewhere. It is a shame to have to go elsewhere and not be able to stay local but I feel the several calls and long meeting were completely useless. Poor rating for them. I will say the support staff at this office have been great, they get 4 stars. The agent and company as a whole get 1 star."
We responded:
"Hi, Laura. First and foremost, I want to sincerely apologize for the frustration you’ve experienced with our office. After being a loyal customer for over 20 years, it’s understandable that you would expect better attention to detail and customer service, especially when it comes to something as important as your insurance coverage. I’m truly sorry and can see why you would feel upset by the way this situation was handled. I appreciate you acknowledging the efforts of our support staff—they do strive to provide the most efficient service possible—but I completely understand your disappointment with the overall experience. I understand your decision to search elsewhere after our meeting, but you are welcome to reach out to me directly if there is anything else you'd like to discuss. Thank you for your patience, and again, I’m sorry for the inconvenience this has caused. -Kris"
Terry Rowlan
November 4, 2024
5
out of
5
rating by Terry Rowlan
"The insurance professionals at Kris Dornbush Insurance in Carthage Illinois, are very courteous and helpful. They have always treated me with respect and shown nothing but kindness. I appreciate you ladies!!"
We responded:
"Thank you Terry for the kind words. We appreciate you very much. We are glad we have been able to help you! - Kris "
karen pilkington
October 25, 2024
5
out of
5
rating by karen pilkington
"Compared rates 3 years ago with our old carrier of 36 years....Kris presented much lower rates WITH MORE COVERAGE. Great friendly office staff that keeps on top of things. Thanks Kris for taking care of us!! Recommend highly!!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Heather Rankin
October 18, 2024
5
out of
5
rating by Heather Rankin
"The staff at this State Farm are very helpful and provide me with great car and renters insurance. Heather Curfman was very helpful getting me set up and getting my discounts. I highly recommend!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our team, especially with Heather Curfman. It's great to know you found our services helpful and that we could assist you with your car and renters’ insurance. Your recommendation means a lot to us! If you have any questions or need further assistance, feel free to reach out. – Kris "
Melissa Tate
September 26, 2024
5
out of
5
rating by Melissa Tate
"Wonderful, prompt customer service with wonderful staff! 10/10 recommend."
We responded:
"Thank you so much for your rating Melissa! "
Mary Campbell
September 9, 2024
5
out of
5
rating by Mary Campbell
"Customer service is AWESOME!!! Thank you Heather, Kris and Ashley!!!"
We responded:
"Thank you so much for your wonderful feedback, Mary! We’re thrilled to hear you had such a positive experience with our team. We are here to make sure you get the most efficient service possible. If you need anything else, just let us know! -Kris "
Jesse Ferguson
September 6, 2024
5
out of
5
rating by Jesse Ferguson
"I highly recommend this business. Their customer service is second to none."
We responded:
"Thank you for your recommendation, Jesse! I'm so glad you’ve had such a positive experience with our customer service! We truly appreciate your support and are here to assist you anytime. -Kris "
Tonya Thurman
September 5, 2024
5
out of
5
rating by Tonya Thurman
"Heather was great to work with, answering all of my questions and providing me with several quote options. Made the process of transitioning over easy and quite affordable."
We responded:
"Thank you, Tonya! We're so glad to hear that Heather made your transition smooth and provided helpful options. We're thrilled you found the process easy and affordable. If you ever have more questions or need further assistance, we're here for you! "
Ron Stormer
July 31, 2024
5
out of
5
rating by Ron Stormer
"Hannah is always cheerful and helpful. She knows her subject."
We responded:
"We appreciate your feedback, Ron! I'm glad to hear about your positive experience with Hannah! We're very fortunate to have her on our team. If you need anything else, you know where to find us! -Kris "
Kimberly Fellows
June 20, 2024
5
out of
5
rating by Kimberly Fellows
"Heather was most helpful changing our car policies over and saved alot on our policy!"
We responded:
"Thank you Kimberly! I'm glad you had a good experience with Heather. We always try our best to help you save! "
Roy Winchell
February 15, 2024
5
out of
5
rating by Roy Winchell
"Kris and others provided the service and advice I needed for coverage on my car. Thank you Roy"
We responded:
"Thank you Roy! We are so glad we were able to assist you in finding the right insurance coverage. "